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FAQ

Shipping

Returns

Delivery within CBD

 

Delivery within CBD is free. You can visit our store for more options

 

Delivery within Nairobi

 

Delivery within Nairobi ranges from 200-300Kes for the same day delivery. For exact shipping fees please call us on: 0704556034

 

 

Delivery to other parts of the country

To deliver to various parts of the country we have partnered with various bus couriers. They charge different rates. We strive to use the cheapest and most reliable logistics partner.

We always deliver as promised. See what our customers  are saying about us!

For exact shipping fees please call us on: 0704556034

How to Return  

You have ​5 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the  proof of purchase. To return the product you can drop it at our store or send it as a package.

 

 

Damaged or Incorrect Items  

 

If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 5 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.

Please note the following exceptions to our return and exchange policy:

Below are some examples of common exceptions. 

  • Discounted items are final and cannot be returned or exchanged

  • Returned items must have tags still on and be returned in original packaging

  • Returned items must have no visible signs of wear or use

 

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your Mpesa (or original method of payment).

You will receive the funds within a business day, depending on the method used for payment.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non​ refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item reach us on: 0704556034.

or

write  to us on:suppliestoppline@gmail.com

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